REFUNDS, RETURNS BY PRODUCT TYPE AND ORDER TERMS
1. Items that cannot be returned or exchanged
There are items that cannot be exchanged or returned and they include:
Engraved Items as these are customer made to order
All 14K yellow gold and white gold jewelry is non-refundable as it is custom made to order.
International (non-US) orders
2. Accepted Refunds / Returns
eturns must be received by Heartland Store within 30 days from the date of delivery for your package.
All returned Items must be in new condition, unused and in its original packing including ALL original parts, original box, tags, and packing materials.
Heartland Store will not issue a refund or exchange if our merchandise inspection reveals that the item has been used, damaged, or altered.
We strongly recommend you use a shipping method with proof of delivery as well as fully insure the returned merchandise for your protection.
Refunds are typically processed within three business days of our receipt of the returned merchandise.
Return items to:
368 Raleigh Street
Holly Springs, NC 27540
Attn: Returns Department
INCLUDE YOUR PO #
If the above conditions are met, you will receive a credit to the credit card used for the original purchase on this site, less shipping charges.
Any return that is older than 30 days from the original shipment dispatch date will be refunded in the form of a Heartland Store Gift Card. The gift card amount will be equivalent to the original purchase price (less any applicable discounts) minus any restocking fee.
3. Other Return Issues
Error with Order:
In the case where Heartland Store has made an error with your order, please notify us immediately. If we have shipped the wrong item, the wrong size or the wrong color other than what your order states we will provide you with a return shipping label at no charge. Upon notification, we will immediately ship the correct item at no extra charge.
PLEASE NOTE: The merchandise received in error must be post-marked for return to our warehouse within 5 business days order notification error. If merchandise is not returned as instructed, you will be additionally charged for the replacement.
Damaged in Transit:
If merchandise arrives damaged it is best to refuse the package from the carrier attempting delivery. If the damaged merchandise is accepted make sure save the merchandise and the original box. Notify Heartland Store immediately and we will schedule a carrier pickup for the damaged merchandise. If you do not notify Heartland Store regarding the damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
YOU HAVE 5 BUSINESS DAYS FROM THE DATE OF DELIVERY TO MAKE ANY CLAIMS BASED ON PRODUCT DAMAGE.
3. Notes on International Orders
For International (non-US orders): Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
If we find that at the time of actual shipping the shipping cost is more than what was originally calculated we will contact you and at that time you will have the option to pay any additional fees or cancel your order.
All International sales are final. Returns are not allowed.
We stongly suggest all international orders are insured at we are not responsible for damaged or lost items once the order leaves our location.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Heartland Store reserves the right at any time after receipt of your order to accept or decline your order for any reason. Heartland Store further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Heartland Store upon shipment of products. Title to goods and all risk of loss passes to you upon delivery to the common carrier. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
No Responsibility To Sell Mispriced Products Or Services
Heartland Store shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Heartland Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Heartland Store shall immediately issue a credit to your credit card account in the amount of the charge.
Modifications to Prices or Billing Terms
Heartland Store RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.